Frequently Asked Questions (FAQs) - Big Air Wake Towers

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Big Air General FAQ's
Tower FAQ's
Bimini FAQ's
Installation FAQ's
Billing and Shipping FAQ's

Big Air General FAQ's

Why do you offer fewer items to Australia than you have on your US site?
Unfortunately, it's not cost effective at this point to have our whole lineup available in Australia yet. The current items available are the most popular items to allow you cheaper costs than us shipping from the US. All import and customs fees are included in your tower price so there are no additional costs in your purchase.
What is the warranty?
We will repair or replace any defective part at no charge to you for a period of 1 year. After 1 year we ask that you contact us so we can review your situation. Typically we can extend warranties for years as long as there is no negligence.
What is the refund policy?
Within 30 days of receiving your order from Big Air Pylons Inc., you may return any non-custom product. All parts must be in their original condition and packaging, and cannot be assembled, installed, or damaged. Items that do not meet these criteria will be returned to you and you will be charged for return shipping (All parts that have been assembled or installed are not returnable). All returns will incur a 15% restocking fee. Freight charges are not refundable.

Tower FAQ's

What types of towers do you offer?
Our Australian Line Up consists of:
  • Cuda Tower - Aluminium tower, fits boats between 72"-103" (183cm to 262cm) width at mounting points.
  • Vapor Tower - Aluminium tower, fits boats between 72"-108" (183cm to 274cm) width at mount points.
  • Ice Tower - Aluminium tower, fits boats between 62"-103" (157cm to 262cm) width at mount points.

We also offer the following towers, but they will ship from our US warehouse.

  • H2O Tower - Stainless steel tower, semi-custom made to fit all boats over 16 feet.
  • Fusion Tower - Stainless steel tower, fits boats between 58"-103" (147cm to 262cm) width at mounting points.
  • Beast Tower - Stainless steel tower, fits boats between 68"-103" (173cm to 262cm) width at mounting points.
  • Wave Tower - Aluminium tower, fits boats between 70"-103" (178cm to 262cm) width at mounting points.
  • X Tower - Aluminium tower, fits boats between 72"-108" (183cm to 274cm) width at mounting points
  • Storm Tower - Aluminium tower, fits boats between 68"-103" (173cm to 262cm) width at mount points.
Can I pull more than one person from the tower at a time?
Our limit for riders is one on the Ice or Storm, 2 riders for all other towers.
Can I pull a tube from your towers?
No, tubes and other inflatables displace so large an area of water that the surface tension creates a drag force that well exceeds the safety limits for the towers.  The towers are only recommended for skiers, wake boarders, knee boarders, and air-chair riders.
What are the differences between the towers?
The main differences between the towers are material and design. The towers fall into two groups: custom stainless steel and universal aluminium.

Custom Stainless Steel
The H2O, Fusion, and Beast Towers are a combination of stainless steel and aircraft grade aluminium. They features side cross braces to reduce front to back torque and quick release knobs on all four mounts for easy collapsibility.
The H2O is custom built to the sizing you chose, while the Fusion and Beast use their telescoping top to be mounted within their width range. 
All of our Stainless Steel towers come equipped with quick release knobs for ease of collapsing the tower.

Universal Aluminium
The Wave, Cuda, Vapor, X, Storm, and Ice Towers are true universal towers that can fit any boat with a wide variety of widths. All of our universal aluminium towers are made with 2.25" (57.15mm) aircraft grade aluminium pipe.

  • The Wave Tower is a reverse arch tower with truly unique styling. It features integrated board racks capable of holding up to four wakeboards. It collapses by removing two bolts on the front supports and loosening two bolts on the rear legs.
  • The Cuda tower is a reverse arch tower with insane styling, strength, and intelligent design to satisfy the most demanding boat owners. It collapses by removing two bolts from the rear legs and loosening two bolts on the front legs.
  • The Storm Tower features integrated board racks capable of holding up to four wakeboards. The Storm tower also has additional bracing in the corners of the tower. It collapses by removing two bolts from the rear legs and loosening two bolts from the front legs.
  • The Vapor and X Towers features a bottom bar that follows the line of your boat's windshield for added styling and strength. It collapses by removing bolts from the front legs and loosening bolts on top of the tower and on the rear legs.
  • The Ice Tower is made completely of aluminium and does not have any side support or quick release features. The Ice tower collapses by removing two bolts from the rear legs and loosening two bolts from the front legs.
Will your towers fit my boat?
The Fusion, Beast, Cuda, Wave, X, Vapor, Storm, and Ice towers are designed to fit a variety of boats that are between 58" to 108" (147cm to 274cm) wide at the points where the front and back legs will attach.

  • The Fusion will fit 58" to 103" (147cm to 262cm) wide
  • The Beast will fit 68" to 103" (173cm to 262cm)  wide
  • The Cuda will fit 72" to 103" (183cm to 262cm) wide.
  • The Wave will fit 70" to 103" (178cm to 262cm) wide
  • The Vapor and X will fit 72" to 108" (183cm to 274cm) wide.
  • The Storm tower will fit 68" to 103" (173cm to 262cm) wide.
  • The Ice tower will fit 62" to 103" (157cm to 262cm) wide.
  • (The tower is completely adjustable within its range.) 

The H2O towers are custom built to the sizing that the customer provides and can fit virtually any boat. 

Please note that all towers require boats to be 16 feet (488cm) or longer and have access under the gunnels.

How long does my boat need to be?
Please note that all towers require boats to be 16' (488cm) or longer and have access under the gunnels.
How far apart should I place the legs of the tower (from bow to stern)?
The stance for the Beast, Fusion, Wave, Cuda, and Vapor Towers is non-adjustable and consists of the following:
  • Beast - 53" (135cm) between front and rear mount
  • Fusion - 66" (168cm) between front and rear mount
  • Vapor and X – 70" (178cm) between front and rear mount
  • Wave – 38" (97cm) between front and rear mount
  • Cuda – 39" (99cm) between front and rear mount

Optimal positioning for the legs of the Ice Tower is somewhere between 40 to 50 inches (102cm to 127cm) apart. 

The legs of the Storm tower can be between 49 to 60 inches (125cm to 152cm). However, 56 inches (142cm) is optimal.

The legs of the H2O Tower will need to be between 42 to 45 inches (107cm to 114cm) (fully adjustable within that range).

Where should I take the measurements for the towers?
The placement of the tower is completely up to personal preferences.  The most popular place to mount tends to be somewhere mid-ship, often straddling the windshield, but farther forward or aft mountings work equally well.  One thing to consider: you will need to install a 2" x 4" (5cm x 10cm) backer plate for each mount on the inside of the hull.  Make sure to take measurements at a place where you have access under the gunnel.
If I give you my boat's make and model, can you determine measurements for the Towers?
While we do keep a database of the measurements of the boats we have fit in the past, we cannot guarantee a good fit if we use database measurements.  We have no idea where previous customers chose to mount their tower on their boat and, if the tower was placed fairly far forward or aft, the measurements can vary widely.  If you do choose to use database measurements and there is a fit problem with your boat, we can switch out either the H-member (top central cross-piece) or the corners of the tower until the tower fits precisely how you want it.  However, the customer will have to pay for both the shipping of the new piece(s) to them and the return shipment of the old piece(s) to us. 
I have the exact same boat as one pictured in your gallery.  Can you use those measurements for my boat?
While we do keep a database of measurements for the H2O tower (as mentioned above) we have no idea which measurements go with the boats in our gallery.  All of those pictures were sent in by our customers and we don't keep track of which boat belonged to which customer.
Are the towers collapsible?

Yes, all of our Big Air towers are collapsible.
The Ice Tower and Storm Towers will collapse to below the height of your windshield. 
The Vapor and X Tower will collapse to a height of 18 inches (46cm). 
The H2O and Fusion Towers will collapse to a height between 24 to 28 inches (61cm to 71cm).  
The Beast Tower will collapse to a height between 12 to 14 inches (30cm to 36cm). 
The Wave and Cuda Towers will collapse to a height of around 26 inches (66cm).

Bimini FAQ's

Will your tower fit around my factory bimini?
It depends on the boat and on the bimini.  For us to determine whether or not our tower will bind your bimini, we will need four measurements from you. 

  • Width of the boat where the front legs of the tower will attach.
  • Width of the boat where the rear legs of the tower will attach.
  • Height of the bimini from the tower mount locations.
  • Width of bimini at the top.

Email us your name and phone number along with those four measurements and the type of tower you are interested in.  We will call you and let you know if the tower will bind your bimini or not.

Can I get a bimini for my tower?
Yes. If you wish to purchase a bimini, you will need to place an order on our US site, www.bigairwaketowers.com to ensure correct charges are collected. Please note, these items will be shipping from the US and customs fees may be applied once received.
Do the biminis collapse?
Neither bimini style "accordion folds" like factory biminis do.  The canvas is very easy to furl (in the case of the Big Air Bimini) or remove completely (in the case of the Super Shadow).  The frames are designed to be semi-permanent, but part or the entire frame can be removed by undoing some wing nuts and removing some clamps.
Can I trailer the boat with the bimini up?
You can trailer and tow your boat with the canvas frame up, but YOU MUST either remove or furl the canvas. Highway speeds are not comparable to water speeds.
How easy is the bimini canvas to remove?
The bimini canvas can be removed rather quickly. We use clips, just like the ones on your life jacket, to attach the bimini around the frame.
Will the tow rope interfere with the bimini?
No, the shallow downward angle of standard length tow ropes allows the rope to pass above the frame and not interact with it.

Installation FAQ's

Do you know of any installers in my region?
We can definitely help get your tower installed professionally. Please email us for installer options info@bigairwaketowers.com. Please include your boat information, which tower you are interested in, and a phone number to contact you at.
How hard is the tower to install?
The towers generally will take two people around 4 to 6 hours to install.  Most of that time will be drilling the various installation holes.  Please contact our sales office at info@bigairwaketowers.com and we will gladly email a copy of the instructions to you.
My boat's hull is less than 3/8" (0.95cm) thick, can I still install your tower?
Yes, for hulls under 3/8" (0.95cm) thick, you will need to reinforce. Recommended reinforcement materials are aluminum sheeting (scrap yards are good places to find this), marine grade plywood, or a fiber glass kit. Reinforce the hull until the hull thickness is 3/8" (0.95cm) or greater. The optimum area to reinforce is roughly 4" by 8" (10cm by 20cm) but we understand that you will probably be working with a limited space, so just do the best you can with what you've got. If you use aluminum, or marine plywood, we do recommend that you put a little epoxy or some other sealant between the hull and the reinforcement material and then use the gasket and backer plate that we provide.

For ease of searching, we have a reinforcement kit available. To purchase click here: http://www.bigairwaketowers.com/parts/  
What's the advantage of your aluminium kit vs. your plywood kit?  
The advantage of aluminium vs. plywood is that the aluminium can be shaped to conform to your hull. This means you will have a better fit to your hull.
Why do you offer different adhesives for your reinforcement kits? 
When using flat aluminium sheets, the 3M Marine Sealant 5200 will work more as a sealant instead of providing a very strong bond. The 3M Marine Sealant 4000 UV is the best product to bond to metals without the use of a metal primer. It will also bond very well to fiberglass and can be used below the waterline.
What is the difference in the 3M adhesive choices?
3M 5200 is a single part sealant that cures to form a firm, rubbery waterproof seal. When fully cured, this high strength marine adhesive remains flexible and suitable for use where shock, vibration, shrinking or swelling are concerns.

Use 5200 on wood, fiberglass, hardware, motors, on fiberglass transoms, seams, joints, between struts, and planking stern joints. This permanent adhesive bonds and seals: fiberglass deck to hull, wood to fiberglass, portholes and deck fittings, motors on fiberglass transoms, under moldings, hull seams above and below water line, centerboard trunk joints, between struts and planking, stern joints and more.

3M 4000 UV is a fast cure medium strength sealant used to bond and seal metal, gelcoat, fiberglass, wood, and plastic. A one-part polyether adhesive sealant with excellent UV resistance, 4000 cures to a firm, rubbery, watertight seal. This sealant is ideal for bonding deck hardware, hatches, portholes, railings, and navigation lights.

Suitable for use both above and below the waterline, 4000 Fast Cure is sometimes more appropriate than 3M 5200 polyurethane for parts that may never need removal or replacement. 

Billing and Shipping FAQ's

How long will the tower take to ship?
The Ice, Vapor, and Cuda towers are stored in our warehouse in Queensland. Standard shipping time is 3-5 business days.
If you are purchasing a Vapor or Cuda tower, these items will arrive on a pallet. Please be sure and have the ability to receive a pallet shipment.
Can I get it shipped faster?
At this time, we do not have the ability to upgrade shipping times.
Are there any customs fees?
No! As long as you are purchasing from our AUS site, no customs fees will be applied as the products are stored in our warehouse in Queensland.
When will my card be charged?
We will charge your credit card on the day the order is placed during hours of operation. If order is placed after hours, the card will be charged the next business day. A receipt will be sent to the email address provided at time of order.
Will I receive a tracking number?
Provided that you give an email address when you place your order, we will forward a tracking number to you by the end of business the day your item(s) ship.
Will there be any additional charges when ordering from your US site?
When shipping items from our US site, additional duties and/or taxes may be applied to your order. Contact us for further information.